Visit Us
Cambridge
Hours & Directions
23 Church Street
617 868-9777
Email Us
Salem
Hours & Directions
10 Front Street
978 741-2323
Email Us
Stay Connected
Find Us on Facebook
Follow Us on Twitter
Read Our Blog
Shop Online
Beads
Buttons
Tools
Classes
Register Online
Technique Classes
Project Classes
Class Calendar
Parties
Party-To-Go Kits Online
Kid's Parties
Tween & Teen Parties
Ladies Parties
Groups
beadOpedia
Techniques
Projects
Beads
Materials
Tools
Reference
Gift Ideas
Gift Cards Online
Gift Guide
Discount Programs
Frequent Beader Program
Designer Discount Program
|
|
Online Shopping
Boston Bead Company is pleased to offer an edited collection of the finest quality beads and studio essentials from our shops in Cambridge and Salem, Massachusetts to our online community of beaders. Our goal is to provide our online customers with the same quality and personal service our in-store customers enjoy. We believe that hand-selected beads and superior quality jewelry-making supplies are always worth purchasing. We know, from personal experience, that handcrafted jewelry made from the finest materials is not only a pleasure to make, but will end up being those well loved treasures you will keep, gift, or sell. Please Note: All computer monitors are different and colors may appear differently on the screen than they do in person. |
|
| |
Online Exchange/Return Policies
We hope you will love your purchase! However,if you are not satisfied with any part of your purchase we will be happy to exchange most item(s) in your order, or issue you a refund, within 14 days of your original order. It is important to note that we do not accept exchanges or returns on sale items, items not in their original unopened packages, cut materials, any published material, accessories, ready-made jewelry or seasonal items.
If you feel that an item you received was defective, please contact us immediately by phone 978 740-8808 or Email before returning the item. If we confirm that your item is defective we will issue a prompt refund (excluding shipping charges) and a Return Authorization Number(RA#). You may exchange or return your item by mail. We cannot credit your shipping charges either way, unless the return is the result of our error.
In-Store Exchange Policy: We do not accept exchanges or returns my mail on any items originally purchased in our stores. All in-store purchases are Exchange Only within 7 Days with itemized receipt, in one of our stores.
Exchange/Return Instructions:
If you are shipping anything back to us for any reason please follow the instructions below. Any package received without a Return Authorization Number (RA#) on the front of the package will be sent back to you.
 You may exchange by mail by contacting us immediately by phone at 978 740-8808 or by Email for your Return Authorization Number (RA#). Make sure this number is clearly printed on the outside of your returned package.- Please be sure to include a copy of your original invoice in the package.
- Please be sure to ship your return back to us within 14 days of your original order.
The date on your invoice will determine the last date we will accept your return. If you return a package after the 14 days, it will be returned to you.
 Please be sure to return your package to us carefully packed, and insured for your own protection. Uninsured packages are returned at your own risk.- Please be sure to include a note in your package with your request for the item(s) you would like to exchange for or your request for a credit*. We'll do our best to accommodate your exchange based on stock on hand at the time we receive your package.
- Please ship by insured UPS or USPS Priority Mail to:
Boston Bead Company
81 Washington Street, STE 204
Salem, MA 01970
978 740-8808
click for links to ship
|
|
