The Boston Bead Company is pleased to accept most stringing and knotting repairs that involve beads. By definition a repair is the exact reconstruction of an existing, broken or worn-out piece of jewelry. We accept weaving repairs on a case by case basis.  We do not accept repairs that require soldering. A reputable jeweler in your area is always your best resource for soldering repairs.

Many jewelry repairs we can actually teach you to do yourself. We teach classes year round and we lend tools in the shops, sell most necessary materials, and offer friendly staff support.

We hope you will understand that on the weekends we are frequently too busy to offer the level of customer service you deserve when learning to do your own repairs. Please stop in any weekday and let us assist you with your beaded jewelry repairs.

When we accept a repair from you, we will give you a written estimate of both time and cost. We reserve the right not to accept any repair that we do not feel we can complete satisfactorily. During some times of the year the wait for a repair may exceed four weeks. Please understand that on weekends we are frequently too busy to offer the level of customer service you deserve when dropping off a repair. Please stop in any weekday and let us assist you with your beaded jewelry repairs.

• Stringing Repairs that require you to leave your piece with us involves a flat rate charge.
  $36.00 per hour, with a 15-minute (or $9.00) minimum for each repair.
• Knotting Repairs that require you to leave your piece with us involves a flat rate charge.
  $44.00 per hour, with a 15-minute (or $11.00) minimum for each repair.

All work is warranted against defect of materials and/or workmanship for seven (7) days after pickup, with your original itemized receipt. Please be certain to inspect your repair immediately upon pickup.

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Customers often bring us broken or worn-out jewelry and/or new materials to be made into finished jewelry. This is actually custom work. By definition, custom work is the re-design and/or re-working of one or more pieces of existing jewelry and/or new materials.

We are pleased to offer private appointments at our Salem store to help you with custom work. Please see information on private appointments below. Our Cambridge store does not offer custom work services but, most custom work we can actually teach you to do yourself. We teach classes year round, we lend tools in the shops, sell most necessary materials, and offer friendly staff support on weekdays. Please visit one of our shops for advice and assistance.

We are pleased to offer Private Appointments at our Cambridge and Salem store locations by advanced reservation. These appointments are for anyone who would like one-on-one assistance shopping, designing or constructing their beaded jewelry, or for anyone who is interested in one-on-one instruction with any jewelry making technique that uses beads.

Appointment Details

Time: One Hour In-Store Appointments - by advance registration only
Cost: $45
Discount: A 30% discount will be applied to any product purchased on the day of the appointment valued at $150 (pre-tax) or more.

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Policies

• Private Appointments must be made in advance.
• Your credit card will be charged a reservation fee of $45 at time of reservation.
• Private appointments are for individuals aged 16 or older, or for children 9+ when accompanied by a parent or guardian over 18.
• All tools and a workspace are included in the cost of the class. Materials are not included unless otherwise specified.
• Customers may bring their own beads and materials to their private appointment, but Boston Bead Company assumes no liability for the quality of those materials. We will not warrant any work done using findings and stringing materials not purchased at the Boston Bead Company on the day of the appointment.
• Jewelry construction not completed during the one-hour appointment may be left as custom work at a rate of $36 to $44 an hour with a 15-minute minimum.
• Every attempt is made for your safety. By registering for a private appointment at Boston Bead Company, you agree to not hold Boston Bead Company, its owner or staff, liable for injury, loss or damage.
• Private Appointment registrations are considered a FINAL SALE three (3) business days (Monday through Friday 9 am to 5pm) before the scheduled appointment.
• There are NO Refunds and NO Transfers for private appointments if you cancel less than three (3) business days before the scheduled class.
• If you must TRANSFER there is a one-time transfer allowed before your scheduled private appointments becomes a final sale.
• If you arrive more than 15 minutes AFTER the scheduled appointment time, for any reason, your appointment will be cancelled. There are NO Refunds and NO Transfers for arriving late to a private appointment.
• You must notify us by phone or by email at sales@bostonbeadcompany.com before the private appointment becomes a final sale in order to be issued a credit or transfer.
• The retail stores are not able to issue credits for a cancelled private appointment.
• If Boston Bead Company cancels your private appointment, for any reason, you will receive a prompt, full refund.  

Please stop by for more information or to reserve your Private Appointment.

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